Individual Development And Employability Courses

From IT literacy to youth work, Optimum Training offer a wide selection of training courses to aid individuals on their self-development journey and enhance their employability. Our courses can be tailored, so if you find that a course you are looking for isn’t listed please contact us and we can create a bespoke training solution that is right for you.

A comprehensive level 1 course providing essential transferable skills and knowledge for working in a business environment, suitable for either younger or adult learners who want to work in an administrative support role.

This competence based qualification is comprised of two mandatory units, Work in a Business Environment and Communicate in a Business Environment, and learners can then choose from several other compatible units which can be tailored to their specific needs. Optional units focus on giving learners the skills required to work effectively in a business environment, use office equipment, support the organisation, interact with visitors and comply with health and safety guidelines.

This two day course will enable learners to develop and consolidate essential employability skills on their chosen career pathway. They will explore the labour market and consider viable employment opportunities, before developing their research skills through an exploration of available jobs, training programmes and courses. They will consider the skills required for a specific role and learn how to write an application form, before finally discussing and practising interview techniques and skills.

During the two day level 1 course learners will gain confidence in the use of communication skills to enable them to work more effectively as part of a group. They will be encouraged to develop their understanding of the roles and responsibilities associated with team work, with a focus on their spoken communication with their colleagues and other members of staff. They will reflect on how to listen to and understand others, as well as how to give and receive constructive criticism. Practical projects throughout the course will enable participants to reflect on their communications with those in authority and understand relationships and roles within their own team.

Learners are encouraged to improve their assertiveness and decision making skills on this two day level 1 course, where they will demonstrate self-assurance in a structured and supported environment through role play. The course allows learners to consider their own rights and responsibilities of self, as well as those of others, and encourages them to explore how effective negotiation can be used to achieve a desired outcome. They will be taught the benefits of using positive assertiveness skills and gain personal confidence by learning how to make choices, and identify situations where assertiveness can be effectively used.

This one day Level 1 course allows learners to use a variety of sources of electronic information, be able to identify different features of information, and recognise copyright constraints on the use and dissemination of information.

Learners will understand how to access, navigate and search internet sources of information purposefully and effectively, and use appropriate search techniques to locate and select relevant information, and ensure the information is fit for purpose.

Finally they will be able to select and use IT to communicate and exchange information by creating, accessing, reading and responding appropriately to email and other IT based communication, and using IT tools to maintain an address book and schedule activities.

This unit counts as 2 credits towards a full 6 credit Laser Level 1 Progression Award, or learners can achieve unit certification on its own.

This exciting one day course offers trainees the opportunity to explore and develop key skills needed for running a successful event. Whether it’s a fundraising event, business networking, or you’re looking to expand on your qualifications and learn some new skills, our Manage Events course will teach you everything you need to know about planning, running and following up on events. Learners will consider the organisational aims of the event, and the flexibilities and constraints of their allocated budget. They will evaluate different project management techniques and analyse models of contingency and crisis management, before exploring methods available for attracting potential attendees.

By the end of the course learners will be able to demonstrate their understanding of how to assess an event for its impact on an organisation’s stakeholders, and how to consider resources required, location, technical facilities, how to lay out the event, and health and safety implications. They will learn how to develop an event plan, make formal agreements with suppliers, and how to process access, security and pricing. They will understand how to remain within budget, how to adhere to legal and ethical requirements, and finally how to measure the success of their event and follow up necessary post-event leads in order to fully optimise the potential for their organisation.

For a free Business Needs Analysis please get in touch. This course can be fully optimised to suit your needs.

This two day level 1 accredited course comprises two units and provides participants with a sound understanding of what employers are looking for during the interview process. They will explore and consider the significance and purpose of interviews, before moving into a more in depth analysis of the type of questions both an interviewer and interviewee might ask. Learners will evaluate the skills, knowledge, experiences and interests they can best use to promote themselves during the interview process, and will consider how to build their own portfolio of evidence to support their application process.

Throughout this specialised and in depth level 4 course, learners will develop an understanding of their own role and responsibilities in relation to coaching. The first part of the unit encourages learners to analyse the skills and qualities required for a specific coaching role and explain how their own values, behaviours, attitudes and awareness can impact on this. The importance of establishing ground rules for engagement and boundaries in the coaching relationship are developed, and learners will be able to explain the importance of acting according to ethical and professional standards in a coaching relationship, and to analyse ways of building a relationship with a client.

In the second part of the unit learners will begin to explore the use of coaching in a specific context, analysing the benefits and impact of coaching in individual learning and development. They will be able to explain the legal and organisational requirements in a specific context relating to data protection, privacy, confidentiality, safeguarding and disclosure. Learners will understand how to access sources of support to deal with issues which are outside of their own expertise and authority, and explain what constitutes a safe and comfortable environment for a coaching session.

The final part of the unit will give learners an understanding of how to identify client goals and outcomes through analysis with the client. They will explore the role of a coaching agreement, be able to explain the importance of agreeing with the client records of interaction and progress towards agreed objectives and goals, and be confident in analysing client responsibility and autonomy for making change.

A four day level 2 course which provides learners with essential knowledge for stewarding spectator events. From understanding the roles and responsibilities of stewards and other staff at events, what kind of preparation needs to be undertaken and how to check and respond to potential hazards, learners will consider how stewards control the entry, exit and movements of spectators at events. They will demonstrate an awareness of when it is appropriate to refuse entry or ask someone to leave an event, how to control queues and how direct movement in crowds of people. The course will enable learners to recognise how to respond to illegal and prohibited items, how to help customers with problems, how to deal with challenging behaviours, differentiate between assertive and aggressive behaviours and how to recognise and respond to potential crowd problems. Finally learners will examine what constitutes a minor and major illness or injury, consider how to respond to them, learn the procedures for reporting accidents and incidents and following emergency procedures. Learners will compile an evidence portfolio to demonstrate their understanding of the four essential units on the course.

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