Leadership and Management Courses

We also offer a wide range of management courses to help individuals gain and develop the qualities needed to lead successful teams. Optimum Training’s courses can be tailored, so if you find that a course you are looking for isn’t listed please contact us and we can create a bespoke training solution that is right for you.

Do you consider yourself to be assertive? Or do you struggle to get your views and intentions across? Do you sometimes feel you are not being taken seriously?

This workshop will help you to become more assertive and avoid the pitfalls of aggression or submissiveness.

  • What is assertive behaviour?
  • Assertive beliefs
  • The barriers to assertiveness
  • Interpersonal and communication skills
  • Social styles
  • Dealing with difficult people

Learners will explore factors that contribute to conflict on this level 2 course. They will be able to describe what is meant by conflict, consider why conflicts form and describe the outcome of unresolved conflicts. They will then consider the different responses to conflict through describing a situation and identifying different ways the conflict could have been dealt with, and the possible outcomes of those different ways.

Learners will understand how communication styles can affect a conflict situation through an exploration of techniques that can be used to aid effective communication and comparing the effect different communication styles have on conflict. They will gain an understanding of conflict resolution by describing the different stages of resolution and being able to identify possible win-win outcomes of conflict. Finally they will understand the role of a third party in resolving conflict, looking at the role of a mediator, describing situations where intervention by a third party may be effective and considering how a mediator can deal with challenging behaviours.

This training can be delivered as a stand-alone unit, or included as part of a Level 2 programme of study with Laser, allowing learners to compile a portfolio of useful work-based training.

This one day course offers learners the chance to develop crucial skills involved in the interview process from a manager’s perspective. They will explore the entire process of planning and recruiting new staff in the workplace, from preparing a job description to conducting the interview itself. The techniques necessary to identify an organisation’s policies and procedures are identified, and learners will develop techniques to help them write the perfect person specification for the role being advertised. They will consider the different types of interview they could use, and be able to recognise which ones are appropriate for which roles, before investigating the methods necessary for selecting candidates for interview. Finally learners will develop an understanding of the interview process itself, what is considered acceptable, how to develop interview questions and how to treat the prospective candidates on the day.

This course can be tailored to meet your exact needs, so please get in touch to arrange a free Business Needs Analysis.

In this level 2 course learners will explore what is meant by ‘mentoring’. They will be able to describe the principles of mentoring, the key qualities, values and skills of a mentor, giving examples of how these can be applied, and be able to identify self-development needs in order to meet the qualities and skills of a mentor.

Learners will also explore the need to respect individuality and difference within the mentoring relationship through considering examples of how life events might influence a person’s identity, views and behaviour towards others, and explaining why it is important to be non-judgemental of others.

This training can be delivered as a stand-alone unit, or included as part of a Level 2 programme with Laser, allowing learners to compile a portfolio of useful work-based training.

At the end of this level 3 course, the learner will understand how different factors might influence problem solving in the workplace, know how to solve problems, be able to apply solutions, and be able to make appropriate decisions in the workplace.

Learners will focus on the nature of the problem, describing possible solutions, explaining required actions and their possible consequences, analysing factors which influence the choice of solution for a problem, evaluating the implications of possible solutions, identifying solutions that take account of the constraints identified, selecting and applying preferred solutions, and justifying and evaluating of the effectiveness of their decisions. This provides valuable skills across a broad range of employment categories.

This training can be delivered as a stand-alone unit, or included as part of a Level 3 programme of study with Laser, allowing learners to compile a portfolio of useful work-based training.

On completion of this level 1 course learners will have a firm understanding of what is meant by the terms ‘prejudice’ and ‘discrimination’. They will explore the difference between the two and be able to identify stereotypical attitudes within society and the workplace, and consider both the positive and negative connotations of these attitudes. Learners will appraise the consequences of both prejudice and discrimination, and be able to explain how discrimination may lead to disadvantage, before finally exploring the importance of Equal Opportunities policies.

This training can be delivered as a stand-alone unit, or included as part of a Level 1 programme of study with Laser, allowing learners to compile a portfolio of useful work-based training.

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